Returns & Refunds Policy
Seller: KOUNAKIS PANAGIOTIS & CO. O.E. (ΚΟΥΝΑΚΗΣ ΠΑΝΑΓΙΩΤΗΣ ΚΑΙ ΣΙΑ ΟΕ)
Trading name: Kounakis Jewels & Watches
Registered / store address: 37-39 Evreon Martiron Square, 85100 Rhodes, Greece
Telephone: +30 22410 38233
Email: pkounakis42@gmail.com
VAT number (ΑΦΜ): 082560442, Rhodes Tax Office (ΔΟΥ Ρόδου)
GEMI (Greek Business Registry) number: 072053720000
Summary for EU consumers: you have 14 calendar days to withdraw from the purchase without giving a reason, subject to the statutory exceptions. Earrings that have been unsealed or worn are excluded for health and hygiene reasons. The legal guarantee for defective goods applies independently of the withdrawal right.
1. Right of withdrawal (14 days)
If you buy as a consumer (not for a trade or profession) under a distance contract, you may withdraw within 14 calendar days, in accordance with Greek Law 2251/1994 as in force and Articles 9 et seq. of Directive 2011/83/EU.
The period starts on the day you (or a third party you indicate, other than the carrier) receive the goods. If the order arrives in more than one consignment, the period starts when the last item is received.
To exercise the right, make a clear statement before the deadline, by email to pkounakis42@gmail.com or by letter to the address above. You may use the model below (it is not mandatory).
Model withdrawal form
To: KOUNAKIS PANAGIOTIS & CO. O.E., kounakis.com, pkounakis42@gmail.com
I hereby give notice that I withdraw from the contract of sale of the following goods: (description, SKU and order number). Date of order: (please complete). Date of receipt: (please complete). Name, address, date, signature (if on paper).
2. Exceptions — earrings and other items
The right of withdrawal does not apply in the cases set out in Article 16 of Directive 2011/83/EU, in particular:
- Earrings and other items intended for piercing / contact with a pierced area of the skin, where they were delivered in sealed packaging for health-protection or hygiene reasons and the seal was removed after delivery (Article 16(e) of the Directive). If the earrings remain intact, sealed and unworn, you may still withdraw within the 14 days.
- Goods made to your specifications or clearly personalised (Article 16(c)), e.g. an engraved name or a custom size made to order.
- Sealed audio/video recordings or software unsealed after delivery, where relevant.
Jewellery that does not fall under those exceptions (necklaces, bracelets, brooches, rings, etc., provided they are not personalised and are returned in the condition described below) remains covered by the 14-day withdrawal right.
3. Condition of returned goods
You may handle the goods as necessary to establish their nature, characteristics and functioning, as you would in a physical shop. If you go beyond that (visible wear, damage, broken seal, removed tags, scratches, deformation), we may reduce the refund by the diminished value, as the law allows.
Please return the item in its original packaging, together with certificates, documents and any accompanying gifts, where applicable.
4. Return shipping and refunds
- You bear the direct cost of returning the goods, unless we delivered the wrong or a defective item, or we failed to inform you of this obligation.
- After we receive and inspect the return, we refund all payments received from you, including the cost of the least expensive standard outbound shipping we offered, within 14 days of being informed of the withdrawal. We may withhold the refund until we have the goods back or proof that you have sent them.
- The refund is made using the same means of payment, unless you agree otherwise, and without a fee for the refund itself.
Return address: 37-39 Evreon Martiron Square, 85100 Rhodes, Greece. Please ask for instructions at pkounakis42@gmail.com or +30 22410 38233 before you post the parcel.
5. Defective goods — legal guarantee
If the product is defective or not in conformity with the contract, you have the legal guarantee rights (repair, replacement, price reduction or termination, as provided by law). Contact us as soon as possible with photographs and the order number. We will cover the cost of returning a defective item.
6. Business / B2B orders
Purchases made in the course of a business activity are not covered by the consumer 14-day withdrawal right in the same way. Written special terms and the statutory rules on latent defects apply.