Terms of Use

These Terms apply to purchases made through kounakis.com. Last updated: 14 November 2026.

Seller: KOUNAKIS PANAGIOTIS & CO. O.E. (ΚΟΥΝΑΚΗΣ ΠΑΝΑΓΙΩΤΗΣ ΚΑΙ ΣΙΑ ΟΕ)
Trading name: Kounakis Jewels & Watches
Registered / store address: 37-39 Evreon Martiron Square, 85100 Rhodes, Greece
Telephone: +30 22410 38233
Email: pkounakis42@gmail.com
VAT number (ΑΦΜ): 082560442, Rhodes Tax Office (ΔΟΥ Ρόδου)
GEMI (Greek Business Registry) number: 072053720000

1. Scope

These Terms govern the use of the kounakis.com online shop and every distance sales contract between the Seller and the customer. Browsing the site and completing an order means that you have read and accepted these Terms, the Shipping Policy and the Returns & Refunds Policy.

If you are a consumer habitually resident in the European Union, you also have the rights provided by Greek Law 2251/1994 on consumer protection, as in force, and Directive 2011/83/EU on distance contracts.

2. Products and prices

Products, descriptions, photographs and prices are shown as they stand at the time of the order. Prices are in euro (€) and include VAT unless clearly stated otherwise. We reserve the right to correct obvious pricing or typographical errors and to decline an order where stock is limited, especially for handmade or small-run pieces.

Dora Kounaki jewels (including the 2027 Flamingo lucky charm) are the designer’s pieces and are sold as described on each product page (sterling silver 925, gold-plated, where stated).

3. Orders and contract formation

  1. You add products to the cart and complete shipping and payment details.
  2. A summary (items, price, shipping, total) is shown before you confirm.
  3. The contract is formed when we send an order confirmation to the email address you provided.
  4. If an item is unavailable, we will inform you and refund the corresponding amount.

You must provide accurate details. Orders may be placed by adults (18+) or with a guardian’s consent.

4. Payment

Available payment methods are those shown at checkout (currently PayPal and Attica Bank, as displayed in the shop). Payment is taken when the order is completed, unless the payment provider specifies otherwise. We do not store full card numbers on the website; processing is handled by the payment providers.

5. Shipping, title and risk

Shipping terms and charges are set out in the Shipping Policy. All parcels are shipped fully insured at no extra cost to you — we cover the insurance. Risk of loss or damage passes to you on delivery, in accordance with the rules applicable to distance sales to consumers.

6. Withdrawal, returns and legal guarantee

EU consumers have a 14-day right of withdrawal, subject to the statutory exceptions (including hygiene reasons for unsealed earrings and customised goods). Details are in the Returns & Refunds Policy. The legal guarantee of conformity for defective goods also applies under the Greek Civil Code and Law 2251/1994.

7. Intellectual property

The website content (texts, photographs, logos, jewellery designs, the Kounakis name and Dora Kounaki designs) is protected. Copying, republication or commercial use without prior written consent is not allowed.

8. Liability

We take reasonable care to keep the site working, but we do not guarantee uninterrupted or error-free operation. We are not liable for loss caused by events beyond our reasonable control (force majeure, carrier delays beyond our legal duties, or misuse of the product). This does not limit mandatory consumer rights.

9. Personal data

Personal data are processed in accordance with our Privacy Policy and the GDPR (Regulation (EU) 2016/679). Requests: pkounakis42@gmail.com.

10. Governing law and disputes

These Terms are governed by the law of the Hellenic Republic. The courts of Rhodes have jurisdiction, without prejudice to mandatory protections for consumers living in another EU Member State. You may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr, as well as the European Consumer Centre or the Hellenic Consumer Ombudsman.

11. Changes

We may update these Terms. The version published on this page applies. Orders already placed remain subject to the Terms in force when the contract was formed.

Questions: pkounakis42@gmail.com or +30 22410 38233.