Shipping Policy
Seller: KOUNAKIS PANAGIOTIS & CO. O.E. (ΚΟΥΝΑΚΗΣ ΠΑΝΑΓΙΩΤΗΣ ΚΑΙ ΣΙΑ ΟΕ)
Trading name: Kounakis Jewels & Watches
Registered / store address: 37-39 Evreon Martiron Square, 85100 Rhodes, Greece
Telephone: +30 22410 38233
Email: pkounakis42@gmail.com
VAT number (ΑΦΜ): 082560442, Rhodes Tax Office (ΔΟΥ Ρόδου)
GEMI (Greek Business Registry) number: 072053720000
Free insured delivery throughout Greece with ACS Courier in 3–5 working days. Free store pickup.
1. Zones and shipping charges
| Destination | Charge |
|---|---|
| Greece (nationwide) | Free |
| Europe (indicatively EU countries / United Kingdom, as charged at checkout) | €48 |
| United States | €64 |
| Cyprus | €110 |
| Other countries | The exact cost is shown at checkout once you enter the address. If your destination does not appear, please contact us before ordering. |
Shipping costs are shown at checkout before payment, VAT included. Any customs duties, import fees or taxes in the destination country (outside Greece) are borne by the recipient, unless the law provides otherwise.
2. Processing and delivery times
- Estimated delivery time within Greece (mainland and islands): 3–5 working days from completion of the order.
- For shipments outside Greece (Europe, the USA, Cyprus and other countries), the estimated delivery time is shown at checkout or confirmed with the order confirmation.
Times are estimates and exclude public holidays, customs checks or events beyond our control. In peak periods (e.g. Christmas / New Year lucky-charm season) times may be longer; we will tell you if a material delay is expected.
3. Carrier and tracking
Shipments are made with ACS Courier. When the parcel is sent, we email you a tracking number if the carrier provides one.
4. Delivery and inspection
Please inspect the parcel on delivery. If the packaging is clearly damaged, note this with the carrier and contact us the same day at pkounakis42@gmail.com or +30 22410 38233, with photographs. If the carrier cannot find the recipient after the attempts provided for in its rules, reshipping charges may apply.
5. Click & collect
You may collect your order free of charge from the shop at 37-39 Evreon Martiron Square, 85100 Rhodes, Greece. We will let you know when the order is ready for collection. Please choose store pickup at checkout or contact us.
6. Insurance
All parcels are shipped fully insured at no extra cost to you — we cover the insurance.